OtoLing has provided services with cultural competency to several families from linguistically diverse backgrounds, and who have sought relevant intervention to their needs.
Auditory and Speech-Language Institute
The clinic is a dedicated space for only speech and hearing services for adults, adolescents, and
children. The clinician and patients have access to
four dedicated lavatories and hand sanitizers in every space to reduce the likelihood of bacterial and/or viral transmission (e.g., chicken pox). The clinical space was designed to see one family/patient at a time.
Intervention has been based on translational research from communication sciences and disorders, neuroscience, auditory perception, and child development theory.
The relaxed office space has been equipped with state-of-the-art instrumentation for the application of current methodology and knowledge with precision and accuracy. Attention to detail has been key to sensible design. Parents and significant others can observe procedures directly.
Family and parental interaction have been encouraged during consultation, evaluation, and therapy sessions—for example, describing typical behaviors and helpful suggestions.
An area for private consultation is available to discuss evaluation results, therapy options, and progress for pediatric, adolescent, and adult patients.
An open and transparent environment promotes direct family input, while maintaining HIPAA compliance and confidentiality through electronic health records (EHR). Attention to detail has been important for thorough service delivery without shortcuts.
Only one family is seen at a time for privacy, social distancing, and reduces risk of health adverse health concerns from compromised patients.
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The dedicated observation room (with a window) was designed for family members to observe, take notes, and gain insight. HIPPA privacy guidelines restrict video recording.
The services have been structured to link speech, language, and hearing for adults, adolescents, and children. Both linguistic components and higher cognitive function have been integral to a holistic approach (i.e., bottom-up and top-down).Yet, “The whole is greater than the sum of its parts.” (Laughlin, 1998).